Top Tips on How to Self-Treat Neck Pain. Hello << Test First Name >> Neck pain is commonly caused by sleeping in awkward positions, sitting at a desk or in front of a computer for prolonged periods of time, or by causing strain to a muscle because of bad posture. Anxiety and stress can also sometimes cause tension in your neck muscles, which can lead to pain in your neck. Follow these useful tips to help relieve neck pain: Try applying some heat to your neck – this can help reduce the pain and any muscle spasms. Try using a hot water bottle for 20 minutes! Sleep on a low, firm pillow at night – using too many pillows may force your neck to bend unnaturally. Check your Posture – bad posture can aggravate the pain, and it may have caused it in the first place Keep mobile –  Tilt your head up and down and left and right, these exercises will help strengthen your neck muscles and improve your range of movement preventing stiffness. Watch this video for more useful tips. Click here for more video!  Recent events at New Forest Physiotherapy Southampton. Edith at Fawley Rugby Club Saturday. Adam, on Saturday at Brockenhurst Park Run, Wilverly Enclosure. Up coming events – Week beginning 16th November. -Tuesday morning 09:30-11:30 Adam will be at Sweat shop Southampton. -Tuesday evening 18:00-20:00 Edith will be at TheGym in Southampton providing free 15 minute assessments to all members. -Wednesday evening 17:00-19:00 Holly will be at EasyGym in Southampton free providing 15 minute assessment to all members. Members who wish to make an appointment can call  023 8008 9120 and book or turn up on the day. ** Earn a free 30 minute Sports Massage** Simply recommend a friend or family member, once you have recommended us and they have been in for their appointment, simply call us on 023 80 089 120 and let us know who you recommended, and we will give you a free 30 minute sports massage!

For inquiries or any bookings contact us on: Tel: 023 8008 9120       e-mail: contact@newforestphysio.co.uk

Our Locations: Fawley Clinic Gang Warily Recreation Center Newlands Road, Fawley, SO45 1GA Southampton Click here for directions Southampton clinic Unit 311 Solent Buisness centre, 343 Millbrook Road West Southampton SO15 0HW Click here for directions Facebook Twitter Website YouTube

Learn how to self-treat  lower back pain. Hello << Test First Name >> Do you, or somebody you know suffer with lower back back pain? You are not alone. Back pain is a common problem that affects most people at some point in their life. In Most cases, back pain will get better in its own time and you may not need to see your GP. If you’ve only had back pain for a few days or weeks and you are unsure of the cause, it may have been triggered by prolonged bad posture while sitting or standing, bending awkwardly, or lifting incorrectly. If this is the case the following advice may help relieve your symptoms and speed up your recovery: Remain as active as possible to prevent stiffness. Take over-the-counter painkillers, such as paracetamol or ibuprofen if you feel you need to (speak to your GP if any concerns which to take) Use hot or cold compression packs – you can buy these from your local pharmacy, or a bag of frozen vegetables and a hot water bottle will work just as well Click on this video below to watch and and follow these simple exercises to relieve symptoms in your lower back. https://www.youtube.com/watch?v=t9MZz0_k-6k If your pain persists or worsens over 2 weeks, it may be beneficial to speak to your GP who may recommend a course of Physiotherapy. Alternatively, to avoid long waiting lists you can click here or call 023 80089120 to book an appointment with one of our physiotherapists who will carry out a thorough assessment and will be able to advise you on the best course of action to take depending on your symptoms. Up coming events – Week beginning 9th November. -Tuesday morning 09:30-11:30 Adam will be at Sweat shop Southampton. -Tuesday evening 18:00-20:00 Edith will be at TheGym in Southampton providing free 15 minute assessments to all members. -Wednesday evening 17:00-19:00 Holly will be at EasyGym in Southampton free providing 15 minute assessment to all members. Members who wish to make an appointment can call  023 8008 9120 and book or turn up on the day. ** Earn a free 30 minute Sports Massage** Simply recommend a friend or family member, once you have recommended us and they have been in for their appointment, simply call us on 023 80 089 120 and let us know who you recommended, and we will give you a free 30 minute sports massage!

For inquiries or any bookings contact us on: Tel: 023 8008 9120       e-mail: contact@newforestphysio.co.uk

Our Locations: Fawley Clinic Gang Warily Recreation Center Newlands Road, Fawley, SO45 1GA Southampton Click here for directions Southampton clinic Unit 311 Solent Buisness centre, 343 Millbrook Road West Southampton SO15 0HW Click here for directions Facebook Twitter Website YouTube

Follow these Simple Tips to Ensure You have the Perfect Posture…. Hello << Test First Name >> We all know the importance of adopting good posture at work to prevent neck, back or other repetitive strain injuries. Having a good posture allows the optimum distribution of force through the body, this allows the skeletal system to function properly, thus protecting against injury and deterioration. If you sit at a desk for a long period of time and slouch forwards, or look over one shoulder at the screen on the corner of the desk it will cause the muscles to become out of alignment, this can cause tension headaches, tension in the shoulders and lower back pain. It will just take you a few seconds for you to think about and correct your posture. Follow these simple tips to help… 1. Support your back A correctly adjusted chair will reduce the strain on your back. Get one that is easily adjustable, so that you can change the height, back position and tilt. 2. Adjust your chair Adjust your chair height so that you can use the keyboard with your wrists and forearms straight and level with the floor 3. Rest your feet on the floor Your feet should be flat on the floor. Your knees should be slightly lower than your hips. Use a footrest, if necessary. 4. Place your screen at eye level Your screen should be directly in front of you. A good guide is to place the monitor about an arm’s length away. 5. Keep your mouse and keyboard close Position and use the keyboard and mouse as close to you as possible. A mouse mat with a wrist pad may help to keep your wrist straight and avoid awkward bending. 6. Avoid phone strain If you spend a lot of time on the phone, try exchanging your handset for a headset. 7. Take regular breaks Every 30-40 minutes get up away from the desk and walk around, roll your shoulders and re- set your posture. Previous weeks News: Last Saturday, our Sports Therapist Edith was at Fawley Rugby Club providing pitch side first aid for the home game. Luckily for this player who sustained a lower leg fracture following tackle. Up coming events – Week beginning 3rd November. – Tuesday morning 09:30-11:30 Adam will be at Sweat shop Southampton. -Tuesday evening 18:00-20:00 Edith will be at TheGym in Southampton providing free 15 minute assessments to all members. -Wednesday evening 17:00-19:00 Holly will be at EasyGym in Southampton free providing 15 minute assessment to all members. Members who wish to make an appointment can call  023 8008 9120 and book or turn up on the day. ** Earn a free 30 minute Sports Massage** Simply recommend a friend or family member, once you have recommended us and they have been in for their appointment, simply call us on 023 80 089 120 and let us know who you recommended, and we will give you a free 30 minute sports massage!

For inquiries or any bookings contact us on: Tel: 023 8008 9120       e-mail: contact@newforestphysio.co.uk

Our Locations: Fawley Clinic Gang Warily Recreation Center Newlands Road, Fawley, SO45 1GA Southampton Click here for directions Southampton clinic Unit 311 Solent Buisness centre, 343 Millbrook Road West Southampton SO15 0HW Click here for directions Facebook Twitter Website YouTube

Click link below to watch a short video about normal posture, presented by Chartered Physiotherapist Adam Smith-Connor. 

https://youtu.be/3j6LAY5SgU8

10% Discount for Local Sports Club Members

Register your club with us today and we will offer any of your members a 10% discount when they come to the clinic to see a Physiotherapist or Sports Therapist.

To register send an email to emma@newforestphysio.co.uk requesting registration and we will then place you on our website as well.

See our partnerships page for full terms and conditions.

http://www.newforestphysio.co.uk/partnerships/

 

Patient Record Outcomes improve in 96% of our Patients

Our Patient Record Outcome Measures assess how the patient’s pain affects their daily activities, mental status and work performance.

A recent audit off our outcome measures showed 96% of our patients had an improvement in their outcome score following treatment by us.

*Please fill in one of our patient record surveys after your visit to the clinic to have your say.

Customer Satisfaction Report New Forest Physiotherapy Clinic 2014

Patient Satisfaction Survey Breakdown

This is the break down and analysis of the results gathered from the New Forest Physiotherapy patient satisfaction reports. Patients completed the surveys after treatment at both Southampton and Fawley sites, between the 28^th of July 2014 and the 11^th of August. The questionnaire is made of 8 questions, which include:

 

1). The efficiency and ease of telephone contact

2). The time availability of the appointment times offered

3). The waiting area facilities

4). The punctuality of therapist

5). The explanation of your diagnosis and treatment

6). The overall standard of care you received

7). Would you recommend us to a friend?

8). What could we have done better?

(Questions 1-6 were rated from 1(poor) to 5 (excellent))

 

A total of 19 questionnaires were completed during this time. Results have been compared to those collected in 2011. This year has been chosen as the results gathered are reliable and clearly laid out in statistical format. They have also been used as a 3-year time gap should show to be enough time for an improvement to occur within sections. Here are the results:

 

RESULTS:

(1= poor 5= excellent)

Fawley data                                                 Southampton data

(Q1) – 4, 4, 5, 4, 5, 5, 4                      (Q1) – 5, 4, 5, 4, 4, 4, 5, 4, 5, 4, 5, 5

(Q2) – 4, 5, 5, 4, 5, 5, 4                      (Q2) – 5, 4, 4, 3, 5, 4, 4, 4, 5, 3, 4, 5

(Q3) – 2, 4, 4, 2, 5, 5, 3                      (Q3) – 5, 4, 5, 4, 4, 4, 3, 4, 5, 4, 2, 5

(Q4) – 4, 4, 5, 4, 5, 5, 4                      (Q4) – 5, 4, 5, 5, 5, 4, 5, 4, 5, 4, 5, 5

(Q5) – 4, 4, 5, 4, 5, 5, 4                      (Q5) – 5, 4, 5, 5, 5, 4, 5, 4, 5, 5, 5, 5

(Q6) – 4, 5, 5, 5, 5, 5, 4                      (Q6) – 5, 5, 5, 4, 5, 4, 5, 4, 5, 5, 5, 5

 

What percentage of results was in the ‘higher tier’

Higher tier is a tier I have created which is made up of ratings ‘very good’ (4’s) and ‘excellent’ (5’s). NFPS should be aiming to get into Top Band, in order to provide the best experience for patients.

 

From the results, 93.8% of results fell into the top band, which is extremely positive.

 

 

 

(Q1). The efficiency and ease of telephone contact

(1= poor 5= excellent)

 

Poor	Below Average	Average	Very Good	Excellent
0/19	0/19	0/19	10/19	9/19

• 100% of patients perceived the efficiency to be within the top band (Ratings 4/5’s)
• 2011 results – 92.3% in higher tier.

 

 

(Q2). The time availability of the appointment times offered

(1= poor 5= excellent)

 

Poor	Below Average	Average	Very Good	Excellent
0/19	0/19	2/19	9/19	8/19

• 4% of patients perceived the availability of appointment times offered to be within the top band (Ratings 4/5’s)
• 2011 results – 84.6% in higher tier.

 

(Q3). The waiting area facilities

(1= poor 5= excellent)

 

Poor	Below Average	Average	Very Good	Excellent
0/19	2/19	3/19	8/19	6/19

• 6% of patients perceived the quality of waiting area facilities to be within the top band (Ratings 4/5’s)

 

 

(Q4). The punctuality of therapist

(1= poor 5= excellent)

 

Poor	Below Average	Average	Very Good	Excellent
0/19	0/19	0/19	8/19	11/19

• 100% of patients perceived the punctuality of the therapist to be within the top band (Ratings 4/5’s)
• 2011 result – 84.6% in higher tier

 

 

(Q5). The explanation of your diagnosis and treatment

(1= poor 5= excellent)

 

Poor	Below Average	Average	Very Good	Excellent
0/19	0/19	0/19	7/19	12/19

• 100% of patients perceived the explanation of diagnosis and treatment to be within the top band (Ratings 4/5’s)
• 2011 result – 84.6% in higher tier

 

(Q6). The overall standard of care you received

(1= poor 5= excellent)

 

Poor	Below Average	Average	Very Good	Excellent
0/19	0/19	0/19	5/19	14/19

• 100% of patients perceived the overall standard of care received to be within the top band (Ratings 4/5’s)
• 2011 result – 69.2% in higher tier

 

 

(Q7). Would you recommend us to a friend?

• 100% would recommend us to a friend.
• 2011 result – 100% would recommend us to a friend

 

(Q8). What could we have done better?

What patients feel need improving:

– Waiting area – This was mentioned in the comments sections of the questionnaires and also scored relatively low in comparison to other results from the surveys (Question 3 was the only question to record a below than average reading).

– Better instructions on how to find where it is in the business centre.

 

Action:

Based on the results, New forest physiotherapy could do:

 

1. A video to go on the website, which would show people where to walk when they get to the building as a few people have mentioned it was difficult to find the clinic inside the Solent business centre.
2. Laminates with arrows showing where the Physiotherapy clinic is. This isn’t so realistic as most other companies in Solent business centre would then want to do the same thing.
3. Encourage patients at the Gang Warily clinic to sit in the viewing gallery while they wait for an appointment. This area is quieter, warmer, and a better surrounding compared to waiting just inside the main door.

Unfortunately due to structural design at both Gang Warily and Solent Business Park, it is not possible to extend or build a waiting area just for NFP patients.

 

How do the results compare to those from 2011

From looking at the data collected in 2011, it is evident that numerous sections have improved. The efficiency and easy of telephone contact is one example. 2011 results record data in average and below average sections, where as 2014 data is 100% within very good and excellent. This could be due the call answer service now used within the clinic. I expect to see a further increase in the amount of ‘excellent’ results received due to the hiring of an Administrator at the Southampton Clinic come August.

Another section that has improved is the availability of appointment times. 2011 results were not as strong as those recorded in 2014 due to 4% of patients perceiving the availability in 2011 to be ‘poor’ and 11% percent scored ‘average’. 2014 results however are 89.4% in the higher tier, with only 10% of patients perceiving it to be average. This is a small improvement of 2011, but an improvement nonetheless.

 

Added comments from Questionnaires:

Positive:

• Friendly, caring, supportive treatment.
• Good price and local.
• Good information.
• Quick booking. Very punctual.
• Professional and friendly.
• Friendly, good communication.
• Friendly and found the cause of my pain
• Professional and courteous
• Friendly and professional
• Everything was quick and punctual
• Treatment really helped pain
• Friendly, Relaxed. Good understanding of symptoms

 

 

NEW FOREST PHYSIOTHERAPY PATIENT SATISFACTION SURVEY 2014

 

The overall standard of care you received

 

(1= poor 5= excellent)

 

Poor	Below Average	Average	Very Good	Excellent
			5/19	14/19

 

Comments from Questionnaires:

• Friendly, caring, supportive treatment.
• Good price and local.
• Good information.
• Quick booking. Very punctual.
• Professional and friendly.
• Friendly, good communication.
• Friendly and found the cause of my pain
• Professional and courteous
• Friendly and professional
• Everything was quick and punctual
• Treatment really helped pain
• Friendly, Relaxed. Good understanding of symptoms